generic bluetooth adapter not working windows 10

Here's the text rewritten in a neutral tone without any personal pronouns:

1. If you do not see a Generic Bluetooth adapter listed under Devices and printers, follow these steps:

- Right-click on 'Bluetooth' or 'Network & Share Center'

- Click on 'Properties'

2. In the Properties window that opens:

3. Under the General tab, click on the 'Change settings...' button

4. If you see a list of available Bluetooth devices:

A) Select your Generic Bluetooth adapter from this list if it appears.

5. If not:

- Click on 'Add' to open the Add Hardware wizard.

6. In the next window, select 'No, I don't have a disc for my device'

7. Then click Next

8. Choose 'Yes, I want to search for drivers (Recommended)'

9. Select 'Generic Bluetooth Mouse' or other mouse options depending on your operating system and click Next

10. Windows should now detect the Generic Bluetooth adapter.

11. If you still do not see a Generic Bluetooth adapter listed:

A) Check that your Bluetooth is turned ON in your computer's settings.

- On most laptops, press Fn + F2 or Function key + 'Fn' key simultaneously to open the boot menu

- Then navigate through options until you find 'Boot', then select 'UEFI firmware settings'

- In some systems it might be called UEFI bios instead

B) If you have any third-party Bluetooth software installed, try uninstalling them completely before trying again.

12. Restart your computer once more and check if the Generic Bluetooth adapter is now visible in Devices and printers or Device Manager:

A) Right-click on 'Start' > select 'Device Manager'

B) In the device manager window:

1) Expand the 'Universal Serial Bus Controllers' section

2) If you don't see USB devices, try expanding other sections like 'Network Adapters', then look for any Generic or Realtek entries.

13. Once found:

A) Double-click on it to open its Properties window

14. In the Properties window:

- Under the Details tab, scroll down until you find 'Device descriptor'

- If it says anything about an Intel USB Root Hub instead of a generic Bluetooth adapter name here, this could indicate that Windows is still trying to recognize your device as a USB controller rather than a separate Bluetooth device.

15. To fix this:

A) Right-click on the Start button and select Device Manager

B) Press Win + R keys simultaneously to open Run dialog box and type 'devmgmt.msc' without quotes, then press Enter

16. In the Device Manager window:

- Expand the 'Universal Serial Bus Controllers' section if it's not already expanded.

- Right-click on any entry that has a yellow exclamation mark beside it or says something about an Intel USB Root Hub

17. Select Uninstall device from the context menu.

18. After uninstalling, restart your computer once more and see if Windows now detects your Generic Bluetooth adapter correctly under Devices & Printers or Device Manager.

Generic bluetooth adapter not working windows 10